Our client, CQC Solutions have considerable experience implementing PPM solutions, however their clients wished to analyse their data using bespoke Business Intelligence solutions .
We were engaged to plug in our specialist knowledge in the BI space, specifically Cognos and Business Object skills.
CQC received ad hoc requests and rather than invest heavily in skilling up their own team they were looking for a partner company to offer this specialised skill.
We initially spent time in workshops and shadowing session understanding the front end system. With this knowledge of the source data we were able to put our BI skills into practice.
As the workload fluctuated we took the view of training up 4 of our senior consultants to handle peak demand. This has seen us supporting a large number of projects for the end clients. These projects vary from as little as 1 day’s work to over a month.
As well as building reports and dashboards we have run on line training courses for Daptiv EMEA as well as on site days for the end users. We supplement these training days with ongoing support, which can be called off in hourly increments.
CQC now has a go to team of BI specialists to support their core offering. We have also cross trained some of their own staff to handle ad hoc queries. Regular online training courses are now offered monthly to the end customers, who have the added peace of mind in knowing they can have individual ongoing support as they put what they have learned into practice.
CQC also know they have a trusted partner who can handle any peaks in demand, as well as the capacity and language skills to support clients throughout Europe.
I’ve known the people at SWBI for many years as we’ve worked together at common clients, so they were known and trusted and I had no
hesitation in outsourcing all of our Cognos requirements, as I know they will deliver on time and quality assured”
John Quin MD CQC Solutions